Shipping policy
Free Shipping: We are pleased to offer free shipping on all orders placed through our store. There are no minimum order requirements, and this offer is applicable to customers within the United States.
Delivery Time: We strive to get your Cactus Scratcher products to you as quickly as possible. Our standard delivery time is 2 working days from the date of order placement. Please note that delivery times may vary based on your location and other external factors.
Order Processing: All orders are processed within 1 business days after being placed. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Carrier: We partner with reliable shipping carriers to ensure the safe and timely delivery of your Cactus Scratcher products. You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Address: Please ensure that the shipping address provided during checkout is accurate. Cactus Scratcher is not responsible for orders shipped to incorrect addresses due to customer error. If you need to make changes to your shipping address, please contact us immediately at jedd@cactusscratcher.com or call us at 801-230-0018.
International Shipping: At this time, we only offer shipping within the United States. We do not ship internationally.
Order Tracking: Once your order has been shipped, you will receive an email with a tracking number. You can track the status of your shipment through the carrier's website.
Lost or Damaged Items: Cactus Scratcher is not liable for any items lost or damaged during transit. If you encounter any issues with your order, please contact the shipping carrier directly using the provided tracking information. If further assistance is needed, reach out to us at jedd@cactusscratcher.com, and we will do our best to assist you.
If you have any questions or concerns about our Shipping Policy, feel free to reach out to us through the provided contact information. Thank you for choosing Cactus Scratcher!